MainEMDR TherapyCitiesServicesWhat We TreatAll IssuesEncyclopedia of TraumaTherapy GuideTherapy MethodsRelationships & EMDRSession FormatsPricing & BookingAbout UsFind a TherapistAll TherapistsTeam & ProjectsContactFAQFAQ (Extended)GalleryFree CallBlogTypographyFind a Partner

Frequently Asked Questions

Didn't find an answer? Email us at info@e-mdr.com or give us a call — we're happy to help.

1. General Questions

What's the difference between a psychologist and a psychiatrist?

A psychologist works with psychological difficulties using psychotherapy methods, without medication. A psychiatrist is a medical doctor who can diagnose conditions and prescribe medication. Our center has both: Vasily Serov is a psychiatrist, the rest are psychologists. When needed, they can work together.

How do I choose a therapist?

Check out the Find a Therapist page — it has cards for all our specialists with descriptions. If you're unsure, book a free 20-minute introductory session and we'll help match you. Or write to us and our administrator will guide you based on specializations.

Do you have child psychologists?

Yes, Alexey Smirnov is a child psychologist and EMDR therapist. He works with children and adolescents using an adapted child EMDR protocol.

Do you work with couples?

Yes, Anna Soboleva is a systemic family therapist and EFT therapist. Family-related issues are also handled by Maria Petrova and Ulyana K.

Do you offer online sessions?

Yes, online is one of our primary formats. See the Session Formats page for details. The effectiveness of online EMDR therapy is confirmed by research.

What languages are sessions available in?

Russian and English. Ilya Tsar and Dmitry Volkov conduct sessions fluently in English.

2. Questions About EMDR Therapy

What is EMDR in simple terms?

EMDR (Eye Movement Desensitization and Reprocessing) is a psychotherapy method where the therapist helps the brain naturally process traumatic memories. Rhythmic eye movements (or sounds/tapping) are used, similar to what happens during sleep. More details on the EMDR Therapy page.

Is it painful or scary?

No. EMDR does not require re-living trauma in detail. You are in control of the process. The therapist first teaches self-regulation techniques so you feel safe. Many clients describe the sensation as "the memory losing its sharpness."

How many EMDR sessions do I need?

It depends on the issue. A single trauma (e.g., an accident) may need 3–6 sessions. Complex trauma (C-PTSD, long-term abuse) — from several months to a year of regular work. Your therapist will give a more precise estimate after the first consultation.

Is EMDR hypnosis?

No. In EMDR you are fully conscious and in control. Hypnosis involves an altered state of consciousness — EMDR does not. You can stop the process at any time.

Is there scientific evidence of effectiveness?

Yes, over 40 randomized controlled trials. EMDR is recommended by the WHO (since 2013), the American Psychological Association (since 2004), NICE (UK), and other organizations. More details — see the "Research" section on the EMDR Therapy page.

3. Questions About the Therapy Process

What happens at the first session?

The first session (20 minutes) is free and introductory. You meet the specialist, briefly describe your situation, and receive preliminary recommendations and a plan. No obligation to continue.

What do I need to prepare for the first meeting?

Nothing special. Just come ready to talk about what's bothering you. If you have medical documents or reports — you can bring them, but it's not required.

Can I stop therapy at any point?

Yes, you can discontinue therapy at any time. We recommend discussing it with your therapist — sometimes the desire to quit is part of the therapeutic process, but the decision is always yours.

What if the specialist isn't a good fit?

That's normal. The therapeutic alliance is an important success factor. If you feel the specialist isn't right for you, we'll help find another one. No hard feelings — we believe in informed choice.

What is messenger support?

It's a format where you communicate with a specialist via Telegram or WhatsApp — through audio and text messages. The specialist responds within 48 hours. More details on the Session Formats page.

4. Questions About Payment

How much does a session cost?

Individual session (50 min) — from 5,000 ₽. Psychiatrist — 6,000 ₽. Ilya Tsar — 10,000 ₽. Full price list on the Pricing & Booking page.

Can I get a discount by purchasing a package of sessions?

Yes, a discount is available when purchasing a package of 5 or 10 sessions. Ask the administrator when booking.

How do I pay?

Bank card transfer or invoice for legal entities. Payment is made before the session starts. For anonymous therapy, cryptocurrency payment is available.

What about cancellation or rescheduling?

Free if at least 24 hours' notice is given. Less than 24 hours — 50% of the fee. No-show without notice is charged in full.

Do you work with health insurance (DMS)?

No, we do not work with health insurance companies. All services are paid directly by the client.

5. See Also

Categories: FAQ · Common Questions · EMDR · Psychotherapy